E-Tuğra

Is your computer ready for your e-imza?

We check each step for you. Where a step is not ready, it says what to do.

  1. 1 E-Tuğra Connect installed and running update needed checking not found
  2. 2 Your e-imza stickCard reader plugged in not plugged in waiting for E-Tuğra Connect
  3. 3 Your card recognised not recognised reading waiting for your card

One more thing for this computer: TÜBİTAK's AKIS card software is not installed. Without it e-Devlet, Adobe and Outlook do not see your certificate.

Download AKIS

please update E-Tuğra Connect to the latest version

Card tasks need a computer

To activate your e-imza, unblock it or change its PIN, open this page on a Windows or Mac computer and plug in your card. From this device you can report a lost card or see your e-imza.

I lost my card Sign in to my account

Looking for E-Tuğra Connect

It takes a moment.

Start E-Tuğra Connect

your browser asks whether this page may reach E-Tuğra Connect: please allow it. Safari cannot; please use another browser.

It does not answer on this computer. If it is installed, start it with this button: your browser may ask whether to open E-Tuğra Connect. If it is not, download it.

Still not found. If E-Tuğra Connect is not installed on this computer, download and install it, then press “Check again”.

Download for Windows Download for macOS

E-Tuğra Connect runs on Windows and macOS computers. For the e-imza, please use one of them.

The download is not offered here yet: please call us and we will help you install it.

Plug in your e-imza stick or card reader

  • 1Find a free USB port on this computer.
  • 2Push the stick in all the way. Its light comes on when it is ready.
  • 3That is all: we read it on our own, there is nothing to click.

Still not seen? Take the stick out and plug it into another USB port, on the computer itself rather than on a hub.

plug in your card reader

Plug it into a USB port of this computer. Its light comes on when it is ready.

put your card in the reader

The reader:

  • 1Hold the card with the gold chip facing up.
  • 2Push it into the slot, chip end first, all the way.
  • 3That is all: we read it on our own, there is nothing to click.

Still not seen? Take the card out and push it in again, firmly, chip up. If the reader's light is off, plug it into another USB port.

Reading your card

Keep the card in the reader.

Keep the stick plugged in.

Your card is in the readerYour e-imza stick is plugged in

Your card's PIN is blocked Your e-imza is ready to use Your card is ready to activate We know this card We do not recognise this card This card's certificate is suspended This card's certificate is revoked Reading your card

waiting for your card

Valid until ( days left) The certificate ended on

Owner
Identity number
Issued by
Validity
–
Card type
Version
Serial number
Certificate
on the cardnone yet
PIN
blockedfew tries leftnot blocked
Unblock my PIN Sign in and activate Sign in I found my card: reinstate it Sign in and renew

Not you? Take this card out and put in your own.

Take it out and put in the e-imza card or stick E-Tuğra gave you.

Checking your e-imza

Talking to support?

When support asks, start the session; when they are done, end it. E-Tuğra Connect then shows them what changed on this computer — never your files or your PIN.

Support can see this computer as it is now. Press “End” when they are done.

Support can see what changed on this computer.

Start the support session first, then end it.

This did not work: tell support, and read them the reference code.

  • E-Tuğra Connect is installed and running Use “Start E-Tuğra Connect” above, or download and install it.
  • E-Tuğra Connect is up to date Update E-Tuğra Connect: download it again and install it over the old one.
  • The reader or stick is plugged in Plug it into a USB port of this computer, not a hub.
  • The card is in Put the card in the reader, chip up, all the way.
  • The card is an E-Tuğra e-imza Put in the card or stick E-Tuğra gave you.
  • The PIN is not blocked Unblock it: “Forgot your PIN? Unblock your card” below.
  • A certificate is on the card Activate your e-imza: “Activate my new e-imza” below.
  • TÜBİTAK's AKIS card software is installed Without it e-Devlet, Adobe and Outlook do not see your certificate: download it with the link beside your card, install it and restart the computer.

Everything we can see is right. If signing still fails in a program, send us a report: we see what Connect sees on this computer.

What would you like to do?

Each one asks you to sign in with your identity number and a code sent by SMS, then takes you straight to it.

Forgot your PIN? Unblock your card You do not remember your PIN, or it is blocked: set a new one. Your card or stick must be plugged in. Your card needs this On a Windows or Mac computer Insert your card first: the checks above must pass. Activate my new e-imza Your new card or stick has arrived: make it ready to sign. Your card needs this On a Windows or Mac computer Insert your card first: the checks above must pass. Change my PIN You know your PIN and want a new one. On a Windows or Mac computer Insert your card first: the checks above must pass. Your PIN is blocked: unblock it first. Renew my certificate Before it ends: order the renewal, then load it onto the same card. Your card needs this I lost my card Suspend its certificate so no one else can use it.

Something else? Sign in to my account

Help

Activation guideStep by step, before you start. e-Devlet approvalApproving your application with your phone.

Thank you. Read this code to support: